Privacy Policy

1. Introduction

Plumber for Phoenix ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we handle personal information that we collect through our website, phone calls, contact forms, online booking tools, and any other services where this policy is posted or referenced (collectively, the "Services").

This policy is intended to comply with applicable U.S. privacy laws and applies to visitors, customers, and any other users of our Services in the United States. It does not apply to employees, job applicants, or independent contractors in their capacity as such.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the Services after any changes are made constitutes your acceptance of the revised policy.

2. Information We Collect

We collect information that you provide directly to us, information that is collected automatically when you use our Services, and information from third-party sources. The type of information we collect depends on how you interact with us.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including to provide and improve our Services, communicate with you, and comply with legal obligations. Typical uses include:

• Providing Services: Scheduling appointments, dispatching technicians, diagnosing plumbing issues, and completing requested work.
• Customer Support: Responding to inquiries, providing estimates, handling complaints, and following up after service.
• Payment Processing: Processing payments, sending invoices and receipts, and managing billing records.
• Communication: Sending service confirmations, appointment reminders, updates about work in progress, and important notices about our Services or policies.
• Marketing & Promotions: With your consent where required by law, sending information about special offers, seasonal maintenance tips, and service updates. You may opt out of marketing communications at any time.
• Analytics & Improvement: Monitoring website performance, understanding how visitors use our site, and improving the quality, safety, and effectiveness of our Services.
• Security & Fraud Prevention: Protecting our customers, our business, and our Services from fraudulent, abusive, or unlawful activity.
• Legal Compliance: Complying with applicable laws, regulations, legal processes, and enforceable governmental requests.

4. How We Share Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors that perform services on our behalf, such as payment processors, scheduling platforms, email and SMS providers, analytics providers, and IT support.
• Business Partners: With vetted local partners when needed to complete work outside our core service area or specialty, and only to the extent necessary to coordinate service.
• Legal & Safety: When required by law, regulation, legal process, or to protect the rights, property, or safety of our customers, employees, or the public.
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of all or a portion of our assets, where permitted by law and subject to appropriate protections.

When we share information with third parties, we take reasonable steps to ensure they use it only as necessary to perform services for us and protect it in a manner consistent with this Privacy Policy.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to help operate our website, understand usage patterns, and improve your experience.

6. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from accidental, unlawful, or unauthorized access, use, loss, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period may vary depending on the nature of the information and our legal or business needs.

7. Your Rights & Choices

Depending on where you live and applicable law, you may have certain rights with respect to your personal information, such as the right to access, update, or delete certain information we hold about you.

You can exercise many of these rights or preferences by contacting us using the information in the "Contact Us" section below. When you contact us, we may take reasonable steps to verify your identity before fulfilling your request.

• Access & Correction: You may request a copy of certain personal information we hold about you and ask that we correct inaccuracies.
• Deletion: You may request that we delete certain personal information, subject to legal or legitimate business reasons to retain it.
• Marketing Opt-Out: You may opt out of receiving marketing emails by using the "unsubscribe" link in those messages or by contacting us. We may still send service-related or transactional communications.

8. Children’s Privacy

Our Services are intended for use by adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take reasonable steps to delete it as soon as possible. If you believe we may have collected information from a child, please contact us using the details below.

9. Third-Party Websites & Services

Our website and communications may contain links to third-party websites, tools, or services that are not operated by us (such as review platforms, financing partners, or mapping services). This Privacy Policy does not apply to those third parties, and we are not responsible for their content, privacy practices, or security measures.

We encourage you to review the privacy policies of any third-party websites or services you visit or use.